At VIBRAQUA, we are dedicated to providing swift and dependable shipping services to our customers. Our array of shipping options is designed to ensure that your order reaches you promptly, no matter your location.
Shipping Timeframe
After your order has been meticulously processed and verified, kindly allow 1-2 business days for us to prepare your items for dispatch. Subsequently, the estimated shipping timeframes are as follows:
Standard Shipping
4 - 7 business days for US orders, 7 - 14 days for international orders
Please be aware that these timeframes are approximations and may fluctuate due to factors like customs clearance, local postal services, and unforeseen circumstances beyond our control. Our commitment is to deliver your order with alacrity, and we provide a tracking number for you to monitor the progress of your shipment.
Tracking Your Shipment
To provide clarity and assurance, we offer comprehensive tracking features for all our shipments. Following the dispatch of your order, an email confirming shipment will be sent to you, along with your tracking number. This tracking number can be utilized to monitor your package's journey on our website or through the designated courier's tracking portal.
Customs and Import Duties
For international orders, kindly note that customs and import duties may be applicable according to your country's regulations. These fees are the responsibility of the customer and are not incorporated into the product or shipping costs. Prior to placing your order, we suggest contacting your local customs office to acquire information about potential duties or taxes.
Order Status and Updates
Throughout the shipping process, we keep you informed about your order's status. You'll receive email notifications encompassing order confirmation, shipment confirmation, as well as any pertinent updates or potential delays.
Order Modifications or Cancellations
If there is a need to modify or cancel your order, please promptly get in touch with our customer service team. We make every effort to accommodate your request, but do keep in mind that once your order is dispatched, alterations or cancellations may no longer be feasible.
Your satisfaction holds paramount importance to us, and we endeavor to ensure a seamless shipping experience for all our valued customers. Should you have any queries or require assistance with your order, please do not hesitate to contact our dedicated customer service team.
Thank you for selecting VIBRAQUA. We appreciate your patronage and look forward to delivering exceptional products to your doorstep.
Sincerely,
your VIBRAQUA team
Expect US orders within 4-7 business days and international shipments in 7-14 days, though times may vary due to external factors. Tracking information is provided for your convenience to monitor your package's progress.
Tracking details are shared after dispatch, typically within 1-2 business days, allowing you to follow your order's journey from our warehouse to your doorstep.
Our 30-day return policy offers you a month from receiving your item to initiate a return for products in their original condition. For a smooth return process, contact us at hello@vibraqua.com, and we'll guide you through the necessary steps!
Your Soniqué package includes 1 Ultrasonic Cleaner, 1 Power Adapter, and 1 User Manual, ensuring you're fully equipped to start cleaning immediately.
Yes, water is typically sufficient for many cleaning tasks. However, adding a mild detergent can enhance cleaning power for specific items, offering versatility to meet your cleaning needs.
Begin your cleaning session by filling the cleaner's tank with water up to the recommended level. Next, carefully select and prepare the items you wish to clean, ensuring they are suitable for ultrasonic cleaning. Connect the power cord to the electrical socket and attach the jack to the machine. To start the cleaning process, simply tap the power button; you'll notice a blue light indicating the machine is at work, and a red light when it's turned off. After the cycle completes, remove your items, gently dry them with a soft, lint-free cloth, and give them a polish for that perfect, sparkling finish.
Have a look at our blog site for more tipps and tricks!
