FAQ's

Most common questions

Frequently asked questions

  • VIBRAQUA

    • How quick does my order ship?

      Expect US orders within 4-7 business days and international shipments in 7-14 days, though times may vary due to external factors. Tracking information is provided for your convenience to monitor your package's progress.

    • When Will I Receive My Tracking Information?

      Tracking details are shared after dispatch, typically within 1-2 business days, allowing you to follow your order's journey from our warehouse to your doorstep.

    • What Is Your Shipping and Returns Policy?

      Our 30-day return policy offers you a month from receiving your item to initiate a return for products in their original condition. For a smooth return process, contact us at hello@vibraqua.com, and we'll guide you through the necessary steps!

  • Soniqué Ultrasonic Cleaner

    • What Comes with My Soniqué Ultrasonic Cleaner?

      Your Soniqué package includes 1 Ultrasonic Cleaner, 1 Power Adapter, and 1 User Manual, ensuring you're fully equipped to start cleaning immediately.

    • Can I Clean With Just Water?

      Yes, water is typically sufficient for many cleaning tasks. However, adding a mild detergent can enhance cleaning power for specific items, offering versatility to meet your cleaning needs.

    • How Do I Operate the Soniqué Ultrasonic Cleaner?

      Begin your cleaning session by filling the cleaner's tank with water up to the recommended level. Next, carefully select and prepare the items you wish to clean, ensuring they are suitable for ultrasonic cleaning. Connect the power cord to the electrical socket and attach the jack to the machine. To start the cleaning process, simply tap the power button; you'll notice a blue light indicating the machine is at work, and a red light when it's turned off. After the cycle completes, remove your items, gently dry them with a soft, lint-free cloth, and give them a polish for that perfect, sparkling finish.

  • One more thing...

    Have a look at our blog site for more tipps and tricks!